Submitted by D. Scott Jones, CHC, Chief Compliance Officer
Scam phone calls are reported almost every day. Scammers try to get patients to reveal personal information or credit card numbers. Encourage patients to be on the lookout for:
- Callers who claim to be from Augusta Health, and ask questions about recent visits in order to sell products like wheelchairs or walkers.
- Callers who claim you must give them credit or insurance card information, in order to continue to use Augusta Health services.
- Callers who claim you must send an immediate payment to avoid reports to a credit agency, but cannot give you information on your Augusta Health account – like balance owed, or amount due.
Report scam calls to the compliance office at 540-245-7455, or message Scott Jones at firstname.lastname@example.org. If you prefer to make an anonymous report you can do so at the Compliance Hotline at 855-298-5598, or at www.augustahealth.ethicspoint.com